Frequently Asked Questions

We offer a comprehensive range of cleanroom panels including: Rock Wool Sandwich Panels (fire-resistant, excellent insulation), Paper Honeycomb Panels (lightweight, economical), Magnesium Oxide Panels (high strength, moisture-resistant), Hollow Glass Magnesium Panels (superior fire rating), Sulfur Oxygen Magnesium Panels (anti-bacterial, chemical resistant), Polyurethane Panels (excellent thermal insulation), and Aluminum Honeycomb Panels (lightweight, high strength). Each type comes in various thicknesses from 50mm to 200mm.

Our cleanroom solutions can achieve all ISO classifications from ISO 1 (highest cleanliness) to ISO 9 (standard room air). For pharmaceutical applications, we commonly provide ISO 5-8 environments. For electronics manufacturing, we specialize in ISO 5-7 cleanrooms.

Yes, we offer full customization services including: custom panel sizes and thicknesses, special color finishes, custom door and window configurations, specialized flooring solutions, and tailored HVAC system designs.

Our products hold multiple international certifications including: ISO 9001:2015 Quality Management, ISO 14001:2015 Environmental Management, CE Certification, GMP Compliance, and FDA Registration.

You can request a quote through: our website inquiry form, email at sales@novalink.com, WhatsApp, or by calling our sales team directly. Please provide cleanroom size, required classification, intended use, and specific requirements.

Our MOQ varies by product type. Standard cleanroom panels: typically 100 sqm. Doors and windows: 10-50 units. Large projects receive volume discounts and flexible payment terms.

We accept T/T, L/C for large orders, and Western Union. Standard terms: 30% deposit upon order confirmation, 70% before shipment. Flexible arrangements available for established customers.

Yes, competitive volume discounts start at 500 sqm for panels, scaling based on total order value. Projects exceeding $100,000 receive customized pricing packages.

Standard delivery: Sample orders 7-10 days, small orders (under 500 sqm) 15-20 days, medium orders (500-2000 sqm) 25-30 days, large orders (over 2000 sqm) 35-45 days.

We offer flexible shipping options: FOB from major Chinese ports, CIF to your destination port, and DDP for door-to-door service. All shipments are properly packaged to prevent transit damage.

Yes, we provide full documentation support: Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, and Product Certifications. DDP shipments include complete customs clearance.

We offer multiple installation options: detailed installation manuals and video guides, remote technical support via video call, on-site supervision by our engineers (travel expenses apply), and full turnkey installation in select regions.

Comprehensive warranties: Cleanroom panels 10 years, doors and windows 5 years, HVAC equipment 2 years, electrical components 1 year. Extended warranty options are available.

Yes, comprehensive after-sales support: technical consultation and troubleshooting, spare parts supply, maintenance guidance, system upgrades, and staff training. Available via email, phone, and WhatsApp.

Fire ratings by panel type: Rock wool panels: A1 class (non-combustible), Magnesium oxide panels: A1 class, Paper honeycomb panels: B1 class (fire retardant), Aluminum honeycomb panels: A2 class. All certified per EN 13501 and ASTM E84.

Load capacity varies: Standard wall panels 150-200 kg/m², Walkable ceiling panels 300-500 kg/m², Heavy-duty panels up to 1000 kg/m². Custom solutions available for special load requirements.

We ensure air tightness through: precision manufacturing with tight tolerances, specialized sealing gaskets and tapes, professional installation techniques, pressure testing after installation, and optional additional sealing for critical applications.

Regular maintenance includes: HEPA filter replacement every 1-3 years, pre-filters every 3-6 months, surface cleaning with approved disinfectants, seal inspection, HVAC system maintenance, and annual certification testing.